Restaurant Basics or 4th Party Cyber Logistics for Air Cargo

Restaurant Basics: Why Guests Don't Come Back... and What You Can Do about It

Author: William Marvin

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

Table of Contents:

Momentous Minutiae.
Outside Oversights.
Annoying Impressions.
Table Transgressions.
Environmental Apathy.
Menu Missteps.
Service Stumbles.
Attitude Errors.
Vacant Verbiage.
Culinary Catastrophes.
Beverage Blunders.
Cleaning Calamities.
Restroom Repulsion.
Family Fiascos.
Disabled Disasters.
Teenage Turnoffs.
Elderly Irritations.
Management Mistakes.
Closing Comments.
Helpful Homework.

Interesting book: Drug Therapy and Premenstrual Disorders or Naptime Book

4th Party Cyber Logistics for Air Cargo

Author: Lawrence C Leung

4^th Party Cyber Logistics For Air Cargo is a technical discussion for researchers and practitioners to understand the issues, models, and future directions of air cargo logistics in the cyber era. This book introduces the many aspects of planning and control of air cargo logistics processes in an e-Business environment. The authors approach this subject matter from the perspective of the logistics service providers. There is tremendous potential of achieving industry-wide collaboration between agents of the air cargo industry via an e-Business community platform. At the same time, there are many intellectually challenging problems regarding the architecture, ownership, decision support environment, and knowledge management of such an e-Business platform.
The authors provide an evolutionary view to conceptualize the developments of websites where e-Commerce activities and e-Business activities co-exist. Four Web eras are detailed, providing an impetus for the development of frameworks of an e-Business platform for air cargo logistics, or e-Platform. The conceptual framework captures the new elements in cyber logistics and what the framework can do for the industry.