Communication @ Work: Ethical, Effective, and Expressive Communication in the Workplace
Author: Marylin S Kelly
Communication @ Work teaches students to produce ethical, effective, and expressive communication in the workplace by presenting practical skills and applications, and by challenging students to communicate imaginatively in their future careers. The user-friendly material is current, engaging, and based on sound research extending from both the communication and social science fields. In addition, much of the complex theory students find so difficult to understand is explained in clear, practical ways, helping students to develop the skills they will need to succeed in the workplace.
Features
- “Reality @ Work” boxes offer real and hypothetical examples designed to introduce theory and practice in realistic and ever-changing workplaces.
- Flexible organization allows instructors to customize the sequence of core material to their needs, tailoring the amount of focus they want on small group/team and presentational speaking.
- Provides extensive coverage of presenting in both formal and informal settings. “Quick Start” chapters on informative and persuasive speaking give students the basic skills they need for effective speaking; followed by more in-depth coverage for those students interested in more advanced concepts and techniques.
- “Contemporary Voices” features three popular speakers and writers who reflect contemporary communication scholarship: Peter Senge on learning organizations, Daniel Goleman on emotional intelligence, and Stephen Covey on principled leadership with effective habits.
- Solid coverage is supported with lively, up-to-date examples that will resonate withstudents.
- Chapter-end activities provide students with an opportunity to focus on technology, teamwork, ethics, writing, and speaking.
Praise for Communication @ Work
“[The] references are cutting-edge and current. It sets the tone well for the primary focus of business communication, and allows students to pull in and relate their more specialized knowledge of theoretical concepts in business and organizational behavior, to focus specifically on the challenges of communication in contemporary organizations.”
—Mary L. Mohan, SUNY Geneseo
“I have really enjoyed the comprehensiveness of this text. It combines the in-depth techniques of a handbook with the pedagogy of a successful textbook. . .[and] presents a synergy of research and information from multiple disciplines that contributes to successful oral communication.”
—Thomas J. Healy, Salem State College
“My experience has been that most textbooks are dry and the students struggle to get through the course material. This book, however, does a very nice job of integration theory/concepts and application to workplace settings.”
—Tina M. Harris, University of Georgia
Table of Contents:
Each chapter concludes with "Summary," "Activities," and "For Further Reading."
1. Communication Elements, Principles, and Ethics.
Elements of Communication.
Human Communication in Systems Models.
Communication and Meaning.
Principles of Speech Communication.
Diversity and Workplace Communication.
Working with Emotional Intelligence.
Communication Competence.
Ethics and Communication.
How Do We Perceive Others?
How Do We Perceive Ourselves? (Self-Concept).
How Do We Perceive Organizations and Events in Organizations?
3. From Apprehension to Confidence.
Communication Apprehension and Confidence.
Managing Communication Apprehension.
Strategies Toward Confident Speaking.
Support Others in Overcoming Communication Apprehension.
4. Powerful Listening.
The Values of Listening.
A Model of Listening.
Barriers to Accurate Reception.
Listening Skills and Strategies.
Responding to Help Others.
Feedback in an Open System.
5. Nonverbal Communication.
An Overview of Nonverbal Communication.
Cultural Influences on Nonverbal Communication.
Nonverbal Communication for Presentations.
Nonverbal Communication at the Conference Table.
6. Topic Research.
General Research Strategies.
Libraries as Learning Technology Centers.
Interviews, Surveys, and Questionnaires.
Using APA Style for References.
Using Sources Ethically in a Speech.
7. Quick Start to Informative Speaking.
The Speaking Experience.
What Can I Talk About? (Topic Choice).
Quick Start with Research.
Planning the Informative Speech.
Speech Mapping.
Rehearse.
8. Profoundly Informative, Models, Applications, and Processes of Informative Communication.
A Model Speech.
Comparing Written and Oral Communication.
Analyzing the Situation ASSETS.
Types of Informative Communication at Work.
Facilitated Communication with Technology.
Professionals and Other “Mature” Audiences.
Designing Presentations for Diverse Perspectives.
9. Visual and Other Sensible Support.
Guiding Principles for “Sensible” Support.
Functions and Guidelines for Visual Support.
Speakers and Listeners as Visual Support.
Two Dimensional Supporting Material (Transparencies, Posters, and Handouts).
Presentation Software with PowerPoint Software.
Mixed Media Support.
Distance Presentations: Video Conferences and Distance Instruction.
Tables, Graphs, and Charts.
Photography.
10. Quick Start to Persuasive Speaking.
Destination Topic Choice.
Pack with Knowledge.
Set Your Itinerary.
The Guided Tour of Persuasion.
11. Designs for Persuasion in Organizations.
Persuasive Responsibilities in Organizations.
Designing Persuasive Presentations.
12. Teams at Work.
Coming to Terms with Small Groups and Teams.
Team Processes in the Workplace.
Teams Across Boundaries.
13. Communication in Leadership.
Practical Leadership for Workplace Teams.
Efficient, Effective Meetings.
Power and Leadership.
Responding to Manipulative Messages.
Standpoints on Leadership.
14. Consequential Conversations in Interpersonal Communication.
The Interpersonal Communication of Conversation.
Words in Conversations.
Communication Along the Organizational Chart.
Patterns of Pointed Conversations.
Closing Distances with Technology.
15. Conflict at Work.
Conflict Chemistry.
Managing Self.
Communicating in Conflict.
A Variety of Perspective in Conflict Theories.
16. The Communication Parallel in Business Movements.
From Farm to Industry.
Rethinking the Meaning of Organization.
References.
Speeches.
Images’ Sources.
Index.
Go to: Themed Baby Showers or Best in the World
Internal Control: A Manager's Journey
Author: K H Spencer Pickett
An entertaining introduction to a very serious and complex issue
Internal control is no longer the exclusive domain of highly trained accountants on the internal auditing staff. Corporate boards, CEOs, and employees at virtually every level are now seen as responsible for designing, implementing, and monitoring these controls; few, however, have the training and background needed to fulfill this complex responsibility.
Through the entertaining story of a manager's visit to the Caribbean, Internal Control: A Manager's Journey illustrates how control can be managed throughout an organization. In each chapter, Operations Manager Bill Reynolds learns the key concepts and techniques of internal control and discovers how to design, document, install, and monitor an innovative, efficient internal control policy. He discovers that effective internal control is based on risk assessment and should encourage innovation. He also learns important techniques for preventing, detecting, and correcting fraud.
This unconventional, extraordinarily useful guide is peppered with practical examples and workable solutions that can be used to institute improved control and accountability in any company of any size. It's the ultimate resource for CEOs, CFOs, operations managers, and anyone involved in the design, implementation, review, or reporting of internal controls.
Booknews
Within this story of manager Bill's vacation to Jamaica during the government audit and police investigation of his company, is an explanation of what internal control means, why it is important, and how different control models function. Bill's mentor Jack explains how to derive procedures from risk assessment to form control standards, how to design and monitor operational standards, how to institute fraud prevention, and how to resolve conflicts between control- reporting standards and business innovation. Includes model policies on control and reporting formats. Pickett teaches internal auditing at the Civil Service College in England. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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