Customer Satisfaction or Prime Time Television

Customer Satisfaction: Practical Tools for Building Important Relationships

Author: Dru Scott

After completing this course, you'll have the skills to build and maintain long-term customer relationships, handle difficult people, and overcome barriers to customer satisfaction.

Table of Contents:

Sneak Preview: The Big Picture Personal Customer Satisfaction Action Plan
Part 1: Clearing the Barriers

Chapter 1: How Customer Relationship Skills Can Build Your Success Building Customer Relationships for Repeat Business Success Stories

Chapter 2: Dealing with Difficult People Job Frustrations and Difficult People The Secret of Success Save Time by Taking Situations Professionally Keep the Spotlight on the Issue

Chapter 3: Burnout-Threat to Customer Satisfaction Eight Common Signs of Burnout Additional Signs of Burnout Five Techniques for Preventing Burnout

Chapter 4: The Secret to Getting More Cooperation Updating Your Beliefs A Selfish and Successful Strategy for Getting More Cooperation Roadblocks to Avoid Working as Partners-Treating Your Boss as a Customer
Part 2: Building the Foundation

Chapter 5: The Problem with Customer Service Satisfaction Is Defined by the Customer Meet the Requirements of the People You Serve Customer Satisfaction Is Easier When You Have Targets A Shortcut for Defining Targets The Pleasant Payoff

Chapter 6: The Customer Is Not Always Right, But . . . The Customer Is Always the Customer Blaming-A Barrier to Problem Solving Shortcut to Stopping the Blame Habit Seven Practical Steps to Customer Problem Solving
Part 3: Using the Tools

Chapter 7: Getting What You Want Make It Easy for Others to Cooperate with You Six Cooperation Techniques

Chapter 8: Building Motivation with Customer Feedback People Need to Know How They Are Doing A Simple System for Obtaining Feedback Protect Yourself with Ongoing Feedback Get SystematicFeedback from Your Customers The Best Kind of Customer Feedback Talk About Customer Feedback

Chapter 9: How to Keep It Going Success Secret
1: Give Yourself More Blue Ribbons Success Secret
2: Hand Out More Blue Ribbons Success Secret
3: Treat This Book as a Tool Kit Remember the Customer Satisfaction Essentials Your Feedback Is Important Author's Suggested Responses

Books about: American Theocracy or Dearest Friend

Prime-Time Television: A Concise History

Author: Barbara Moor

Television is a unique medium in that both its dramas and its comedies have the ability to tell their stories over real time, with characters developing over years rather than just the two hours allowed in a movie or the few hundred pages of a book. Despite this, very few authors have attempted to look at television from this vantage point. Prime-Time Television provides an essential resource for anyone interested in the history of television. The focus here is on programming: the shows, the producers, the genres, the trends, and the influences. Everyone interested in the questions of why the programs look the way they do, why they're scheduled as they are, why some shows air while others are cancelled, and what has shaped and influenced the shows we see, will want this book.

School Library Journal

Adult/High School-The title is something of a misnomer. Although the book is concise, it's not about prime-time television programming but rather about the regulation of the air waves, communications technology, and networks and their affiliates. The authors cover not only the history of TV, but also that of radio, showing how the FCC and the affiliate and sponsorship systems set up for radio evolved into the basis for television's business configuration today. There are a number of thought-provoking points, such as an explanation of why wrestling and roller derby were such popular staples early on and how "to true fans of radio, the visual element of television was a limitation" rather than an enhancement. When discussing pioneering programs, the authors partner them with modern shows to illustrate points. Sidebars with plot summaries describe specific episodes, and black-and-white photos provide useful images to enhance program descriptions. Well written and clearly and intelligently laid out, this book's greatest strength for high-school researchers is the historically grounded contrasting of radio with television for students unaware of the great similarities between the two. This work best serves those concerned with the macro-level of broadcast entertainment, rather than the micro-level of details about specific programs.-Dana Cobern-Kullman, Luther Burbank Middle School, Burbank, CA Copyright 2006 Reed Business Information.