Interpersonal Skills in Organizations or Practical Business Math

Interpersonal Skills in Organizations

Author: Suzanne de Janasz

This experiential,workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are:

· Intrapersonal skills — those skills essential for understanding oneself and one's personality: perception,awareness,disclosure and trust,value clarification,goal setting,identifying barriers to personal change and time-and stress-management.

· Interpersonal skills — those skills necessary for working with others: conveying verbal messages,listening and non-verbal communication,giving and receiving feedback,communicating with diverse others and overcoming barriers to communication.

· Team skills — those skills required for understanding and working in teams: forming,leading and facilitating teams,decision-making [including ethical decision frameworks],problem-solving,running meetings and project management.

· Advanced interpersonal skills — those skills needed for leading and developing others: coaching and mentoring,empowerment and delegation,persuasion,networking,politicking,negotiation and conflict management.

Table of Contents:

Unit One: Interpersonal Effectiveness: Understanding Yourself
1. Journey into Self-awareness
2. Self-disclosure and Trust
3. Establishing Goals by Identifying Values and Ethics
4. Self-Management
Unit Two: Interpersonal Effectiveness: Understanding and Working with Others
5. Understanding and Working with Diverse Others
6. The Importance and Skill of Listening
7. Conveying Verbal Messages
Unit Three: Advanced Interpersonal Skills
8. Persuading Individuals and Audiences
9. Negotiation
10. Teams and Work Groups
11. Managing Conflict
12. Achieving Business Results through Effective Meetings
13. Facilitating Team Success
14. Making Decisions and Solving Problems Creatively
Unit Four: Leading Individuals and Groups
15. Power and Politicking
16. Networking and Mentoring
17. Coaching and Providing Feedback for Improved Performance
18. Leading and Empowering Self and Others
19. Project Management

New interesting book: Head First Ajax or Perl for Dummies

Practical Business Math: An Applications Approach, Brief Edition

Author: Michael D Tuttl

An Applications Approach, EDITH EDITION, covers arithmetic-based business math text with practical information and examples.

Features of this user-friendly text include:

• Explanation — Example — Exercise format presents the material, applies the concept, and then provides practice
• Hints and Cautions for new learners
• Varying levels of assignments for the practice and application of the concepts presented in the text
• Five appendices: Calculator Selection and Operation, Math Shortcuts, Math of Computers, Employment Math Test, and Reading Market Quotations
• A Companion Website with additional practice problems

In addition, the text contains a case study centered on a fictional business, Sport-A-Merica, which integrates math concepts into a real-world scenario. Each chapter starts with a Sport-A-Merica vignette and contains business problems that are solved as part of the worked examples in each chapter.